I’ll get back to commentary in a minute, but let’s talk facts now, shall we? Fact #1: No member of the cabin crew greeted me by name until right before our scheduled pushback time, in spite of the fact that I was the first one on the plane.
However, my lackluster experience with China Airlines’ much-lauded business class didn’t end when I passed through the aircraft door.Ĭhina Airlines Business Class: Soft Product I was relieved when I finally got to said seat, looking out the massive window of the Airbus A350 at the Tokyo rain-leaving this behind was the only bright spot of my Japan winter trip ending. Once at the gate, each agent insisted on performing the same document check herself, with the last one attempting to make me wait until general boarding to take seat 10A.
My experience in China Airlines business class did not start well-though to be fair, my day wasn’t going great as it was.Īfter arriving to the airport on a Narita Express train that was nearly 30 minutes behind schedule, I managed to get through security at what I thought was the last minute, only to find that boarding had been significantly delayed.
